Return Policy
Return Policy
At Little People's Cove, we want you to be completely satisfied with your purchase. If you have any questions about a product before ordering, please contact us—we’re happy to help!
Returns & Refunds
If you are unhappy with your purchase, you may return items in their original condition and packaging within 30 days of receipt.
Return Guidelines:
✔ Customers are responsible for all return shipping charges.
✔ Refunds will be issued minus the manufacturer’s restocking fee (10–25%).
✔ Original shipping costs are non-refundable.
✔ If an item had free shipping or shipping included, the actual shipping cost will be deducted from the refund.
✔ Unauthorized returns will not be accepted.
To request a return authorization, email: [email protected]
Non-Returnable Items
❌ Customized & Personalized Products (e.g., monogrammed sleeping bags, personalized murals, digital wallpaper)
❌ HABA Products – Custom-made in Germany and non-cancelable & non-returnable once the order is placed.
Damaged Items
If your order arrives damaged, contact us immediately for instructions.
To process a return for damaged items:
✔ Keep the original packaging & box—this is required for exchanges or returns.
✔ Little People's Cove reserves the right to replace damaged parts first.
✔ If damage is visible at delivery, refuse the shipment and notify us.
For assistance, email: [email protected]
Refusal of Delivery
If an order is refused for any reason other than damage, the customer is responsible for:
✔ All shipping costs, including return shipping fees.
✔ Any additional costs incurred during the return process.
If the order qualified for free shipping, the actual shipping costs will be deducted from the refund.
Terms of Sale
We strive to provide accurate product descriptions, pricing, and availability. However, product details may change, and we correct errors as they are identified.
✔ A binding sales contract is not established until your order has shipped and your credit card has been charged.
✔ If a pricing or description error occurs, we will contact you before processing the order.
To verify product details, contact Customer Service at 1-800-797-8619.
Backordered Items
We make every effort to keep product availability up to date. However, manufacturer delays may occur.
If an item is backordered, we will:
✔ Keep you informed about expected availability.
✔ Notify you of any further delays.
Note: We do not currently offer a print catalog.
For any return or order inquiries, contact us at [email protected].